We make every effort to ensure that your package arrives safely and is exactly what was ordered. If for some reason your package is damaged, you are not satisfied with your order or the order was incorrect, please inform us by email: email@example.com within 5 days of receipt of your package. We will issue a full refund or replace the order, depending on your request. All requests made after that time will be subject to approval by our refund department. If you need to cancel an order that was placed before being shipped, please inform us by email: firstname.lastname@example.org to cancel and request a refund.